osTicket v1.8.0.1 ================= ### Enhancements * Allow edit of user on the ticket open page (#291) * Display complete contact information to lookup dialog (07ec37d) * Clarify `mysqli` extension requirement on install and upgrade pages (#309, 334461e) * Add option to display unprocessed name (original) (#323) ### Bugfixes * Fix parser error for PHP < 5.3 on upgrade and install (1ff1540) * Remove dependency on mbstring (for real this time) (50d3d70) * Fix incorrect advanced search hits on some custom fields (#290) * Custom forms require a title (otherwise you cannot click on them to edit) (#293) * Update client phone number on ticket view page after update (#292) * Fix regression where validation errors were not shown on new ticket form (#303) * Fix bug where client name and email were not filterable for web submissions (#319) * Fix various autocorrect annoyances (#321) ### Performance and Security * Improve performance of ticket filtering on some configurations (#301) * Fix possible cross site scripting (XSS) vulnerability on display of contact information values (#297) osTicket v1.8.0 ============= ### Enhancements * Rich text ticket thread (#5) * Custom forms and fields (#2) * Translatable initial data *almost* ### Rich Text Ticket Thread As an option, enabled by default, osTicket can now process HTML email and allows for rich text markup in most long-answer boxes across the system, including staff replies and internal notes posted to the ticket thread. To keep the feature consistent throughout, canned responses and email templates also sport an HTML theme now. ### Custom Forms and Fields The data collected from your users when they fill out the ticket form is now customizable. You can now ask any information relevant to your business practice, and can customize the type of input show from the user. Currently, short and long answer fields, drop-down lists, checkboxes, date and time, and phone number fields are available. Each field is configurable and can be setup according to your liking. Fields can also be marked as required, whose input is required to submit the ticket, and internal, whose input is not visible to the end user. osTicket v1.7.3 =============== ### Enhancements * Ticket thread items are now available for email templates (#790) * Support MySQL servers on a non-standard port number, which is also not set in the `php.ini` file (#775) ### Bugfixes * Fix email handling where the character set advertised is `us-ascii` but `iso-8859-1` was intended (#770) * Ticket source is now editable (#772, #777) * Email parsing would crash if `Reply-To` header was not found (#780) * CSRF token creation would fail on some Windows installations (#771, #776) * Tickets without an SLA set would never go overdue (#757, #767) * FAQ search now hits category names (#781) * FAQ search hits are sorted by article title now (#786) * Email replies with nothing before the quoted response marker should remain as is (#787) * CAPTCHA responses are now considered case-insensitive (#823) * `References` email header how includes the parent email `Message-Id` (#825) * Email attachment parsing would crash if the `Content-Disposition` header had no parameters (#828) * Date format on the jQuery-UI datepicker is admin configurable now (#829) ### Performance * Scanning deleting orphaned files is much faster (#773, #778) osTicket v1.7.2 =============== ### Enhancements * The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (*released in v1.7.1.2*) * Show customized site logo on PDF output (#763) * Support deployment for initial install with cli deploy script (#750) * Require complete regression test pass before packaging new release (#751) * Die with HTTP/500 for misconfiguration or database connect failure (#762) ### Bug fixes * Detect and import inline attachments without a Content-Disposition header (#737) * Show correct template description *again* (#742, #743) * Import attachments from emails continuing a ticket thread (*regression introduced in v1.7.1.2*) (#745) * Support UTF-8 encoded filenames for fetched emails (#738) * Disable Kerberos and NTLM authentication in mail fetching (#739) * Forbid empty reply-separator setting (#752) * Only email administrators for log messages that would be written to the database (#754) * Emails fetched and rejected by a ticket filter that are not deleted or moved to a folder will not be re-fetched and re-rejected (#755) * Workaround for some mail clients' inability to properly decode quoted-printable encoded emails (#760) * Inline text bodies are incorrectly detected as attachments without a filename (#761) * Properly decode and display some international chars in PDF printing (#765) * Do not double encode XML entities in ticket thread titles (#718, #567) * Display correct template description on edit (#724, #727) * Fix download of attachments with commas (',') in the filename (#702) * Fix incorrect content-type header for CAPTCHA (#699) ### Security * Require email address match if ticket number is matched in subject line and neither references or in-reply-to headers match an existing ticket thread item (*regression introduced in v1.7.1.2*) (#748) ### Performance * Address database performance issue scanning for orphaned file_chunk records (#764) osTicket v1.7.1 =============== ### Bugfixes * Properly reject attachments submitted via the API (#668) * Correctly support the "Use Reply-To" in ticket filters (#669) * Don't log users out after changing username or email address (#684) * Don't leak private FAQ article titles (#683) osTicket v1.7.1-rc1 =================== ### Enhancements * Custom logos and site pages (#604, #632, #616) * Password reset link (#638) * Export and import feature. Useful for migrations and backups. (#626) * Use your email address as your username for logins (#631) * SLA's can be marked *transient*. Tickets with a transient SLA will change to the SLA of the new department or help-topic when transferred or edited. * Support installation on MySQL and MariaDB clusters. Use default storage engine and don't assume predictable auto-increment values (#568, #621) ### Geeky Stuff * mysqli support for PHP5+ * SSL support for database connections * Namespaced configuration. This greatly simplifies the process of adding * new configurable item (#564) * Add signals API. A simple event hooking mechanism to allow for * extensibility (#577) * Add deployment command-line script (#586) * Allow XHTML editing in the nicEditor (#615) * Allow parallel database migration streams (#563) -- paves the way for *extensions* * Use row-based email templates (#604) -- simplifies the process of adding new email message templates (think *extensions*) * Support fetching from email boxes with aliased email addresses (#663) * Introduce new crypto library that provides failsafe encryption for email passwords (#651) ### Bugfixes * Several typos in code and messages (#617, #618, #644, #660) * Fix several upgrader bugs (#548, #619) * Fix install fail on some Windows platforms (#570) * Fix several issues in the command-line management (#580) * Make room for command-line installation of osTicket (#581) * *regression* Fix corrupted attachment downloads (#579, #583) * Fix truncated attachment downloads when `zlib.output_compression` is enabled (#596) * Disable cron activities when upgrade is pending (#594) * Provide failsafe encoding for improperly-formatted emails (#601) * Fix corrupted email attachments processed via `pipe.php` (#607) * Fix discarding of poorly encoded base64 emails (#624) * Support MariaDB 10.0+ (#630) * Properly trim ticket email and name fields (#600) * Fix truncated text from text/plain emails and web interface posts (#652) * Add **Assigned To** and other fields to ticket view export (#646) * *regression* Fix attachment migration (#648) * Display correct staff notes (#588) * Display correct auto-response email for departments (#575) * Fix login form ("Authentication Required") loop (#653) * Ensure email message-id is fetched correctly (#664) * Ensure X-Forwarded-For header does not have leading or trailing whitespace (#665) ### Performance * Only fetch configuration for multifile upload if necessary (#637) * Don't use sessions on the API (#623) * *regression* Avoid an extra query per request to fetch schema signature (#658) New stuff in 1.7.0 ==================== * Bug fixes from rc6 New stuff in 1.7-rc6 ==================== * Bug fixes and enhancements from rc5 New stuff in 1.7-rc5 ==================== * Bug fixes from rc4 New stuff in 1.7-rc4 ==================== * Bug fixes from rc3 New stuff in 1.7-rc3 ==================== * Bug fixes from rc2 * Canned auto-reply template * Modal dialogs * PEAR packages upgrade * Email encoding New stuff in 1.7-rc2 ==================== * Bug fixes from rc1 * Nested help topics support New stuff in 1.7-rc1 ==================== * Upgrade support for osTicket 1.6-rc1 and later * Multi-file upload support -- more than one file (configurable) can be uploaded with new messages, replies, and internal notes via the web interface * Department/Group access feature allowing members of a group access to a department. Staff members are members of a (primary) group, and that group can be granted access to one or more departments, granting the associated staff access to departments other than their primary department. * Email filters can specify a canned auto-response * Support inline attachments for fetched email New stuff in 1.7-dpr4 ====================== * Dashboard reports for ticket system activity and statistics * PDF print / export for tickets (staff pages only) New stuff in 1.7-dpr3 ====================== * Advanced search on tickets page * Ticket thread -- revised ticket message storage model for greater flexability * New database upgrade system allowing for continuous updates to the database model. This will greatly simplify the process of making modifications to the osTicket database. New stuff in 1.7-dpr2 ====================== * Autocomplete for ticket search box (emails and ticket numbers typeahead) * Redesigned staff login page * Warning when leaving unsaved changes in admin and staff settings pages * Auto change admin settings pages when selecting a new page from the drop-down list * Create a ticket in one click from the staff panel * Preview ticket from the search results * Export tickets to CSV file New Features in 1.7 =================== Version 1.7 includes several new features Ticket Filters ------------- As an upgrade from email banning (which is still supported), ticket filters allow for matching incoming email in the subject line and message body. For matching emails, the administrator has the ability to automatically route tickets: * To a specific department, staff member, and/or team * Automatically assign ticket priority and/or service-level-agreement * Disable ticket auto-responses * Send automatic canned responses Tickets filters are also applied to tickets submitted via all ticket interfaces, including the API, email, staff and client web interfaces. And, as a bonus, the filters can be configured to target only a single interface. So an administrator could, for instance, target tickets received via email from a particular domain. Canned Attachments ------------------ Attach files to your canned responses. These attachments are automatically attached to the ticket thread along with the canned response. The attachments are not duplicated in the database and therefore use virtually no space. Database-backed Attachments --------------------------- No more crazy security-related configuration to your host server in order to support attachments. Attachments are now quietly stored in the database. The upgrade migration will automatically port attachments from the previous locations into the database. Service Level Agreements ------------------------ Service level agreements allow for a configurable grace period based on the department or help topic associated with the ticket. A default SLA is provided, and a due date can be set to override the grace period of the SLA for a ticket. Client-side Knowledgebase ------------------------- Manage a searchable help document portal for your users Dashboard Reports ----------------- Flashy reports of ticket system activity as well as exportable ticket system statistics, allowing for easy report generation from office spreadsheet applications. Ticket Export ------------- Convert the ticket thread to a printed format for long term storage. The ticket view page now supports a print feature, which will render the ticket as a PDF document. API --- Interface with osTicket via HTTP requests. Starting with version 1.7, tickets are createable by submitting an HTTP POST request to either /api/tickets.xml /api/tickets.json The API can also be used to pipe emails into the osTicket system. Use the included `automail.php` or `automail.pl` script to pipe emails to the system, or post raw email messages directly to /api/tickets.email Use of the API requires an API key, which can be created and configured in the admin panel of the support system. For technical details, please refer to [API Docs] (setup/doc/api.md). Geeky New Features ================== Unicode ------- Better and more consistent international text handling Flexible Template Variables --------------------------- Template variables have been redesigned to be more flexible. They have been integrated into the respective object classes so that an object as well as its properties can be represented in template variables. For instance %{ticket.staff.name}